Opportunity Router automatically captures missed calls via SMS, qualifies the lead, and alerts your dispatcher -- before the customer calls a competitor.
Your techs are in the field. Your office is busy. Calls come in after hours. The result? Leads that go straight to your competitor.
80% of callers won't leave a voicemail. They hang up and call the next company on the list.
Emergencies don't wait for business hours. A missed HVAC call at 9 PM is a $2,000 job for someone else by 8 AM.
You can't fix what you can't see. Most companies have no idea how many calls they miss or what those calls were worth.
Four steps from missed call to booked job. Fully automated. No staff required.
Customer calls your business line. No one picks up. Twilio detects the missed call instantly.
Within seconds, the caller gets a friendly text: "Sorry we missed you! What service do you need?"
A 5-step text flow captures: service type, address, new/existing customer, and callback preference.
Your dispatcher receives an SMS + email with a clean summary: who called, what they need, when to call back.
Here's what your customer experiences. Quick, friendly, and effective.
SMS sends within seconds of the missed call. No delay, no waiting for someone to check voicemail.
Fuzzy input parsing handles typos, abbreviations, and shorthand. Customers text normally -- the system understands.
Every response is parsed into structured fields: service type, address, customer status, callback time. No deciphering messy notes.
The moment the conversation completes, your dispatcher gets an SMS and email with a clean lead summary ready to act on.
If a customer stops responding, the system detects it within 5 minutes and notifies your dispatcher with what was captured so far.
Purpose-built for home service companies. No bloat, no complexity, no per-tech pricing.
Intelligent conversation flow: Service → Address → Customer Status → Callback → Completed. Handles edge cases gracefully with retry logic.
Dispatcher alerted via SMS + email the moment a lead completes. CRITICAL HVAC situations escalate immediately.
Lead list, full transcripts, status updates, dispatcher notes, and CSV export. Track every opportunity in one place.
Understands "ac repair", "A/C", "air conditioning", "my ac is broken" -- all mapped to the right category automatically.
HTML sanitization, 500-character input limits, webhook signature validation, rate limiting, and PII-safe logging.
Route HVAC, roofing, solar, and plumbing leads to different dispatchers or queues. Each trade gets its own question flow.
When a no-cooling call comes in, Opportunity Router asks four targeted safety questions and automatically classifies urgency. Critical situations get escalated in seconds.
Confusion, fainting, or severe symptoms reported. Very high indoor temp with vulnerable person present.
AC completely out with a vulnerable person (elderly, infant) or high indoor temperature reported.
No strong risk signals detected. Routine service request captured with full details.
Here's what a typical 4-tech HVAC company sees in the first 30 days with Opportunity Router.
Based on 35% SMS capture rate, 45% booking rate, and $800 average job value. Your numbers may vary -- but the math almost always works.
No per-tech fees. No hidden costs. No long-term contracts. Start with a pilot and scale when you're ready.
60-Day Guarantee: If Opportunity Router doesn't recover more revenue than it costs in the first 60 days, we refund your setup fee. No questions asked.
Same-day deployment. We handle the remote install -- configure your phone lines, SMS flow, and admin dashboard in a single session. Most businesses are live within a few hours.
Yes. Opportunity Router works alongside your current phone system. We add a missed-call detection layer via Twilio -- your existing lines, voicemail, and routing stay exactly as they are.
The system guides them through a short, friendly text conversation: what service they need, their address, whether they're a new or existing customer, and when they'd like a callback. The whole flow takes about 2 minutes.
For HVAC companies, the system asks four additional safety questions when a no-cooling call is detected. It classifies calls as CRITICAL, URGENT, or STANDARD and immediately escalates critical situations to your dispatcher. This is dispatch prioritization only -- not medical advice.
No long-term contracts required. Pay month-to-month. If you commit annually, we waive the one-time setup fee. Every plan starts with a free pilot period so you can see results before you pay.
Opportunity Router is built for home service companies: HVAC, plumbing, electrical, roofing, solar, landscaping, and general contracting. If your business runs on inbound calls, it works for you.
The system detects stale conversations within 5 minutes and notifies your dispatcher with whatever information was captured so far. Nothing is lost -- even a partial lead (phone number + service type) is valuable.
Every day without Opportunity Router is revenue walking out the door. Set up takes one day. Results start immediately.
Start Your Free PilotNo credit card required. No long-term commitment. See results before you pay.