Support Macros gives your team one-click responses, AI-suggested replies, and a shared template library that works across email, SMS, and chat.
Most small teams answer the same 20 questions over and over. Hours wasted, inconsistent answers, slow responses -- and customers notice.
Typing out a full answer to "What's your cancellation policy?" takes 3 minutes. Multiply that by 15 times a day and you've lost an hour.
One team member says "30-day refund" and another says "no refunds." Customers get confused, trust drops, and disputes follow.
Every new team member needs weeks to learn your standard replies. Until then, they're slow, unsure, and asking the same questions internally.
Build your template library once. Your whole team replies faster forever.
Create templates for your most common replies. Add variables like customer name, date, and service type for personalization.
Link your email, SMS, and chat platforms. Support Macros works wherever your team already communicates with customers.
When a customer message comes in, the AI reads the context and suggests the best matching template. One click to insert.
Send the reply, and Support Macros tracks response times, template usage, and team performance in the analytics dashboard.
A customer asks about scheduling. The AI suggests the right template instantly.
The AI analyzes the incoming message and ranks your templates by relevance. The best match is highlighted and ready to send.
Customer name, dates, and details are pulled from the conversation and inserted automatically. No copy-pasting.
Templates are a starting point. Your team can tweak the wording before sending to add a personal touch when it matters.
See which templates get used most, average reply time, and how each team member performs. Data-driven support without the overhead.
Here's what changes when your team stops retyping and starts clicking.
Built for small teams who want to reply faster without losing the personal touch.
Works with email, SMS, and live chat. Write your templates once and use them everywhere. The AI adjusts tone and length per channel.
The AI reads incoming messages and suggests the best matching template. It learns from your team's choices and gets smarter over time.
One central library of approved responses. Admins can lock templates for consistency. Team members can add personal shortcuts.
Customer name, appointment date, service type, and custom fields auto-fill into templates. Every reply feels personal.
Track response times, template usage, team performance, and customer satisfaction. See where your support is strong and where it needs help.
Admins create and lock official templates. Team leads review and approve new ones. Team members use and suggest. Everyone stays in their lane.
When missed calls become SMS conversations, your team uses Support Macros to reply instantly. Capture the lead, send the right response, close the deal -- all in under a minute.
No per-message fees. No surprise charges. Just a flat monthly rate for your whole team.
7-day free trial on all plans. Build your template library, let your team use it, and see the difference in response times. No credit card required.
Support Macros works across email, SMS, and live chat. You write your templates once and use them everywhere. The AI adapts tone and length to fit the channel automatically.
When a customer message comes in, Support Macros reads the context and suggests the best matching template from your library. You can insert it with one click, edit it, or ignore the suggestion. It learns from your team's choices over time.
Yes. You get a shared team library plus personal templates for each team member. Admins can lock certain templates to ensure consistency, while team members can create their own shortcuts for common situations.
Absolutely. Templates use variables like customer name, appointment date, service type, and more. When you insert a template, the variables auto-fill from the conversation context. You can also add custom variables specific to your business.
The Starter plan includes up to 50 templates. Professional includes 200, and Team includes unlimited. Most small businesses find that 30-40 well-crafted templates cover 90% of their conversations.
Support Macros integrates with popular email clients, SMS platforms, and live chat tools. If you're using something custom, our API lets you connect it. Setup typically takes 10-15 minutes per channel.
No. Month-to-month, cancel anytime. Every plan starts with a 7-day free trial so your team can build templates and see the time savings before you pay anything.
Same quality answers. A fraction of the time. Give your team Support Macros and watch response times drop.
Start Your Free Trial7-day free trial. No credit card required. Templates ready in minutes.